The Heart of the House Award recognizes an hourly employee in the "back of the house” who demonstrates above average care and service to guests and/or co-workers.
2018 Heart of the House Award:
Namgyal Dolma - Minneapolis Marriott City Center
Namgyal Dolma has been employed at the Minneapolis Marriott City Center for nearly 25 years. She applied for a job initially because she had a friend working at the property.
“I started as a housekeeper and then I moved to opening the house in the morning and just continued to grow from there, training new hires and checking rooms for cleanliness as a lead housekeeper. I always wanted to learn more and grow,” Namgyal said. “I moved to laundry supervisor and finally to my current position as housekeeping supervisor.”
Namgyal’s philosophy as a leader is that people should be treated fairly and consistently but also be held accountable. She also demonstrates care and service to guests. When a housekeeper told her about a sick guest, Namgyal checked on her and brought her soup and tea, much to the appreciation of the guest. “I work closely with the housekeeping team to make sure that we provide our customers with a clean and comfortable product and a great experience,” she said.
“I started as a housekeeper and then I moved to opening the house in the morning and just continued to grow from there, training new hires and checking rooms for cleanliness as a lead housekeeper. I always wanted to learn more and grow,” Namgyal said. “I moved to laundry supervisor and finally to my current position as housekeeping supervisor.”
Namgyal’s philosophy as a leader is that people should be treated fairly and consistently but also be held accountable. She also demonstrates care and service to guests. When a housekeeper told her about a sick guest, Namgyal checked on her and brought her soup and tea, much to the appreciation of the guest. “I work closely with the housekeeping team to make sure that we provide our customers with a clean and comfortable product and a great experience,” she said.
Past Recipients:
- Samson Desta - Hyatt Regency Minneapolis (2017)
- Jim Jarzyna - Minneapolis Marriott Southwest, Minnetonka (2016)