The Heart of the House Award recognizes an hourly employee in the "back of the house” who demonstrates above average care and service to guests and/or co-workers.
2017 Heart of the House Award:
Samson Desta - Hyatt Regency Minneapolis
Samson has worked at the Hyatt Regency Minneapolis for more than 15 years. He began his career at the hotel as a server in the Prairie Kitchen and Bar before becoming part of the in-room dining team five years ago. Samson now delivers room service orders to hotel rooms and ensures each guest is satisfied with their food and service. In addition, Samson also trains all new employees who join the team.
Samson always knew he wanted to have a career in hospitality because of his desire to work with people. Even after 15 years in the business, he still enjoys meeting new people from around the world and finding ways to delight them. The hotel recently received a thank-you note from a guest who was sick during his stay. Without prompting, Samson brought him soup, crackers and ginger ale. The guest was incredibly touched by this gesture; it’s just one of the many examples of Samson’s dedication to customer service.
Samson enjoys being part of the Hyatt Regency family and shows leadership in his position by helping his colleagues anyway he can and by showing genuine interest in every guest. Samson strives to get to know everyone on a personal level and make a connection with every guest during their stay.
Samson plans to continue his work at the Hyatt Regency and keep his commitment to ensuring everyone’s day is made better by his acts of kindness.
Samson always knew he wanted to have a career in hospitality because of his desire to work with people. Even after 15 years in the business, he still enjoys meeting new people from around the world and finding ways to delight them. The hotel recently received a thank-you note from a guest who was sick during his stay. Without prompting, Samson brought him soup, crackers and ginger ale. The guest was incredibly touched by this gesture; it’s just one of the many examples of Samson’s dedication to customer service.
Samson enjoys being part of the Hyatt Regency family and shows leadership in his position by helping his colleagues anyway he can and by showing genuine interest in every guest. Samson strives to get to know everyone on a personal level and make a connection with every guest during their stay.
Samson plans to continue his work at the Hyatt Regency and keep his commitment to ensuring everyone’s day is made better by his acts of kindness.
Past Recipients:
- Jim Jarzyna - Minneapolis Marriott Southwest, Minnetonka (2016)